Frequently Asked Questions (FAQ)

Frequently Asked Questions

How long does it take to process my order?

Orders may take 3 to 7 business days to process before shipping. Shipping begins after processing. Thank you for supporting Mimi and Papa's Things.

Do you provide tracking?

Yes! We ship with trusted carriers and provide tracking on all orders. You will receive an email with your tracking number once your order has shipped. Please allow up to 48 hours for tracking information to become active.

Can I request a specific carrier?

We ship with a variety of trusted carriers. If you need a specific carrier, please contact us before placing your order and we will do our best to accommodate your request.

What if my order hasn't arrived?

If your order has not arrived within 10 business days of receiving your shipping confirmation email, please contact us at mimiandpapasthings@gmail.com with your name and order number and we will look into it for you.

What if my order arrives damaged?

If your order arrives damaged, please email us as soon as possible with your order number and photos of the item(s). We handle these on a case-by-case basis and will work toward a satisfactory solution.