Refund policy

All Sales Are Final on Custom & Print-on-Demand Items

Because every item in our store is made to order just for you, we are unable to accept returns or exchanges on custom or personalized products once production has begun. Please review your order carefully before completing your purchase.

Order Cancellations

We accept cancellation requests within 24 hours of placing your order, provided production hasn't begun. To request a cancellation, please contact us by email as soon as possible. Once production has started, orders can't be cancelled. 

Damaged or Defective Items

We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at mimiandpapasthings@gmail.com with a photo of the issue and your order number. We will replace or refund the item at no cost to you.

Wrong Item Received

If you received the wrong item, contact us immediately at mimiandpapasthings@gmail.com and we will make it right.

Refunds

Once your claim is approved, refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at mimiandpapasthings@gmail.com.

Non-Returnable Items

We do not accept returns on sale items or gift cards.

Questions?

Reach us anytime at mimiandpapasthings@gmail.com.