Shipping policy

 

Processing Time All orders are processed within 3–7 business days (excluding weekends and holidays) after receiving your order confirmation email. This is the time needed to create your custom item — it does not include shipping transit time.

Shipping Time Once your order has shipped, delivery time depends on your selected shipping method and location. Shipping time is separate from and in addition to processing time.

Tracking When your order ships, you'll receive an email notification with a tracking number. Please allow up to 48 hours for tracking information to become active.

Delayed Packages If your order has not arrived within 10 business days of receiving your shipping confirmation email, please contact us at mimiandpapasthings@gmail.com with your name and order number and we will look into it for you.

If your order arrives damaged, please email us as soon as possible with your order number and photos of the item(s). We handle these on a case-by-case basis and will work toward a satisfactory solution.

We primarily ship orders using USPS to provides reliable and cost-effective delivery. If you prefer UPS, FedEx, or another carrier, please contact us before placing your order. We'll be happy to discuss available shipping options in any addition shipping charges that may apply.