Shipping policy

 

Processing Time All orders are processed within 3–7 business days (excluding weekends and holidays) after receiving your order confirmation email. This is the time needed to create your custom item — it does not include shipping transit time.

Shipping Time Once your order has shipped, delivery time depends on your selected shipping method and location. Shipping time is separate from and in addition to processing time.

Tracking When your order ships, you'll receive an email notification with a tracking number. Please allow up to 48 hours for tracking information to become active.

Delayed Packages If your order has not arrived within 10 business days of receiving your shipping confirmation email, please contact us at mimiandpapasthings@gmail.com with your name and order number and we will look into it for you.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.  Include you order number and clear photos of the item in packaging so we can review the issue . If the claims qualifies under our refund Policy, we'll arrange a replacement or refund soon as possible.

We primarily ship orders using USPS to provide reliable and cost-effective delivery. If you prefer UPS, FedEx, or another carrier, please contact us before placing your order. We'll be happy to discuss available shipping options and any additional shipping charges that may apply.